BOOKING REQUEST CONDITIONS
– Full Course and Intermediate Stay
Please read the information about the booking conditions, prices and services of the Amro Estudiantes Group Student Residence very carefully.
Index
1. Financial conditions
1.1. Accommodation rates
1.2. Reservation of place
1.3. Guarantee deposit (deposit)
1.4. Optional services and consumptions
1.5. Form and methods of payment
2. Duration of the accommodation contract
3. Admission criteria and allocation of places
4. Formalisation of the booking application process and contracting of places
4.1. Application process for the reservation of a place
4.2. Admission process
4.3. Process of place recruitment
4.4. Waiting list
5. Conditions for refund and non-refund of the reservation payment and the guarantee deposit
5.1. Reservation payment (enrolment)
5.2. Guarantee deposit (security deposit)
5.2.1 Refund conditions
5.2.2 Non-refund conditions
Information on Data Protection
BOOKING APPLICATION CONDITIONS
1. Financial conditions of the course
1.1. Accommodation rates
According to prices published at the time of booking.
Activities and Events Programme Fee #AmroLife: One-off payment for new residents, for stays of 4 months or more. Payment will be made in the first monthly instalment. Consult the amount in the price annex.
1.2. Reservation of place
After choosing the room and the services you wish to contract, you will fill in your details on the website in your user area, which will be included in the accommodation contract for your signature and that of your guarantor or legal guardian if you are a minor.
1.3. Guarantee deposit (security deposit)
Once you have filled in all the data, you will have to make the payment of the amount indicated as a guarantee deposit (bond), by means of the payment gateway enabled in the online booking process, or by bank transfer. Depending on the residence hall, you may find the payment of the deposit divided into two parts, in this case, remember that the signing of the contract will always take place after the payment of the second amount, which completes the total amount of the guarantee deposit.
Once the security deposit has been paid, you will receive a notification by email to sign the contract, and your guarantor or legal guardian will also receive the notification by email to complete it with their signature. This amount is used to guarantee possible repair costs caused by damage to facilities or materials that are the responsibility of the resident and, in general, to guarantee the fulfilment of any of the resident’s obligations. The amount of this deposit, after deducting (if any) the expenses described above, will be returned to you two months after the end of your stay.
Voluntary cancellations that are not duly justified academically will imply the penalty of the payment of the previously deposited deposit.
1.4. Optional services and consumptions
The cancellation or modification of optional services is subject to certain conditions according to the methods of payment indicated in section 1.5.
– In the single payment mode, the contracted services may not be cancelled.
– In the monthly payment mode, the modification or cancellation of the optional services contracted must be made during the first 10 days of the month prior to the month in which they are to be provided, except for maintenance changes which are contracted on a quarterly basis.
1.5. Form and methods of payment
We offer you the possibility to choose the payment method that suits you best:
– Single payment of the entire stay: A discount of 3% of the total amount of the stay will be applied. A single receipt will be issued during the first 5 days of the month in which your contract starts. Single payment only valid for full course stays.
– Monthly payment: A receipt will be issued during the first 5 days of each month.
Payments must be made by direct debit to an account in the SEPA Zone. Remember that if you do not have a bank account in the SEPA zone, you can pay by credit card or provide a bank account that is not in the SEPA zone, but remember that you will be responsible for the bank charges.
2. Duration of the accommodation contract
According to the period contracted at the time of booking. Remember that you will be able to extend the contracted period, whether you decide to enter earlier or leave later, but always prior communication and confirmation of availability on the part of the residence hall.
3. Admission criteria and allocation of places
The allocation of the places to the students will be carried out taking into account the date on which the payment of the place booking has been made.
Priority will be given to
– Renewing residents.
– Students from universities/centres in agreement.
– Residents for full-year stays.
If the demand for places exceeds the number of rooms available, a waiting list will be created.
4. Formalising the process of applying for a reservation and contracting a place
4.1. Place booking application process
In order to be able to apply for your place booking at the residence hall, it is essential to have a valid and personal e-mail address of the resident, since all the administrative procedures are carried out online. In order for the place booking application to be correctly formalised, you must fill in the data when making the online booking and make the payment of the deposit by means of the payment gateway enabled on the website. In the event that the residence hall does not have an online payment gateway, you will be able to make the payment of the deposit by bank transfer; in these cases, the staff of the residence hall will have a booking form that you will have to fill in and where the data you need to make the payment will be detailed. In this case, once the payment by bank transfer has been completed, you will receive an e-mail, at the address specified on the form, with the confirmation of the booking application and the following steps to complete the hiring process.
Please note that if you are a minor at the time of booking, the entire booking and contracting process must be accepted and signed by your father, mother or legal guardian who will act as payer and second signatory of the accommodation contract.
In the event that you are of legal age at the time of booking, a second signatory of the accommodation contract will be required.
4.2 Admission process
As soon as we have a vacancy that matches one of the room types you have requested, we will send you a notification of admission. During the seven calendar days following the sending of the contract, we will reserve your place in order to guarantee that you will not be left without it.
4.3 Booking process
If within those seven days you decide to confirm your place, you must complete the contracting process in your user area:
– Provide your bank details (current account) for the direct debit of payments.
– Make the payment of the deposit, as described in point 1.3 of these conditions.
– Accept and sign the accommodation contract, the regulations and the SEPA authorisation for direct debit. Once you have completed all these steps, you will have successfully completed your booking process and secured your place.
At the end of the seven-day period, if you have not successfully completed the booking process, the place will no longer be reserved for you. If you still wish to continue with the process, you must follow the instructions you will find in your user area or in the informative email you will receive at the end of the period.
4.4. Waiting list
The residence hall will open a waiting list for all those students who have submitted their application and have not been admitted due to a lack of places. The waiting list will be contacted as soon as a cancellation occurs; for this reason, it is necessary to clearly specify in the booking application form all the telephone numbers and the e-mail address in order to reach you also during the summer months.
5. Conditions of refund and non-refund of the booking payment and the security deposit (deposit)
5.1 Booking fee. You will be refunded the booking payment only and exclusively if the residence hall cannot assign the place requested due to a lack of available rooms and provided that you are admitted, the amount of the place booking will be discounted with the direct debit of the first payment.
5.2. Guarantee deposit (deposit)
5.2.1 Return conditions. The guarantee deposit will be returned in the following cases:
a) If the residence hall cannot assign the place requested due to a lack of available rooms.
b) If you do not get a place at the University or at the Study Centre you have applied for, as long as you send the residence hall a copy of the letter or official proof of non-admission, within one week of its issue.
c) If you fail the baccalaureate or the EvAU in the ordinary call of June or the extraordinary call of July or September, as long as you send by email the document with the grade NOT PASSED within one week of the issuance of the document.
d) If you do not obtain a visa to enter Spain and you send a supporting document within one week of being notified of the refusal, and before the start date of the contract.
e) If you leave the University for a justified reason and according to what is established in the accommodation contract.
f) When the accommodation contract expires, provided that the obligations established in the contract have been fulfilled.
g) In the cases stipulated in the accommodation contract.
5.2.2 Non-refund conditions. The guarantee deposit will not be returned in the following cases:
a) If you voluntarily give up the place awarded by the Residence Hall, at any time, from the payment of the deposit and/or the acceptance of the contract.
b) If you do not communicate in writing within the period indicated in the previous sections that you have not been admitted to the university or study centre you have applied for and you decide to study at another university/centre of your own free will.
c) If you do not communicate in writing and within the period indicated in point 5.2.1. section b, that you have failed the baccalaureate or the EvAU in the June or July/September exams.
d) If you do not communicate in writing and within the period indicated in the previous sections that you have been refused a visa to enter Spain.
e) If you cause unjustified voluntary leave before the end of the period of validity of the contract.
f) In the event of expulsion from the residence.
g) In the cases foreseen in the accommodation contract.
The refunds of the payments of the deposits of the students who have not been admitted, as well as the cancellations that have been duly justified, will begin to be made effective as of the second fortnight of September of the corresponding academic year, in order of the date of cancellation, by means of a bank transfer.
Information on Data Protection
In accordance with the General Data Protection Regulation EU 2016/679 (hereinafter, “GDPR”) and with the Organic Law 03/2018 on Personal Data Protection and Guarantee of Digital Rights (hereinafter, “LOPDGDD”), this Notice informs about issues related to the use of your personal data, which we will process as a resident, or as a guardian/representative, under the present terms and conditions.
Purposes of collecting personal data
AMRO will use the personal data from the booking to:
(a) Manage the booking and carry out the admissions process.
b) If you do not exercise your right of objection or cancellation, we will use the data for marketing purposes, including contacting you with details of products, services and promotions we offer that may be of interest to you now or in the future.
c) Transfer of images for the programme of activities and social networks.
Recipients of your personal data
Personal data for administrative purposes, with our affiliated companies, with our IT system providers, our facilities management providers (and similar contractors related to the services we provide), as well as with governmental authorities. A list of affiliated entities can be found at the following URL: https://www.amroestudiantes.es/politicadeprivacidad/
Rights
You may exercise your rights of access, rectification, cancellation and/or opposition (in particular when the processing is based on a legitimate interest), limitation of processing, portability, and the right not to be subject to automated individual decisions and other rights recognised by the applicable regulations, by contacting the Property at the address info@amroestudiantes.es.
Similarly, if you consider it necessary, you may file a complaint with the Spanish Data Protection Agency (www.aepd.es), if you consider that your rights have been infringed.
We will use your personal data for as long as it is necessary to implement, administer and manage the Hosting Agreement or as long as it is necessary to comply with legal or regulatory obligations, including laws relating to tax and financial compliance. As soon as we no longer need your data, which is generally within seven years of you leaving our premises, we will delete your data from our systems. In the event that we keep your data for longer than this, we will only do so in order to meet legal or regulatory obligations (for example, to defend the interests of the Property against a potential claim).