BOOKING REQUEST CONDITIONS
– Full academic year and Intermediate stay –
Please, read the following information carefully regarding to booking, prices and services of Amro Estudiantes Residence halls.
Index
1. Economic conditions
1.1. Accommodation rates
1.2. Place booking payment
1.3. Security deposit
1.4. Optional services and consumptions
1.5. Forms and methods of payment
2. Accommodation contract length
3. Admission and assignment of places
4. Formalization of the booking request process and place contracting
4.1. Booking request process
4.2. Admission process
4.3. Place contracting process
4.4. Waiting list
5. Booking payment and Security deposit refund and non-refund conditions
5.1. Booking payment
5.2. Security Deposit
5.2.1 Refund conditions
5.2.2 Non-refund conditions
Data Protection information

BOOKING REQUEST CONDITIONS
1. Economic conditions
1.1. Accommodation rates
According to prices published at the time of booking.

Activities & Events Programme Fee #AmroLife. One-off payment for new residents from 4 months stays on wards. Payment will be made with the first monthly payment. Please check the cost in the price annex.

1.2. Place booking payment
After completing the booking form, you must make the booking payment, via bank transfer at the bank account provided via email during the booking journey process.
This amount will be deducted from the first monthly rent; if you do not complete the booking process, this amount will be non-refundable. See the refund conditions in 5.1. point.
1.3. Security deposit
Once you receive the confirmation of the booking request, you will receive an email to proceed with the signature of the accommodation agreement and to make the payment corresponding to the security deposit, via payment gateway on-line or via transfer bank at the same account stated previously for the reservation booking payment. This amount will serve to guarantee possible repair expenses caused by damages to facilities or materials for which the resident is responsible, and in general, to guarantee compliance with any of the resident’s obligations. The amount of this deposit, once the aforementioned expenses have been deducted (if any), will be returned two months before the end of your stay.
Voluntary resignations which are not duly justified academically will involve the penalty of the security deposit.
1.4. Optional services and consumptions
The cancellation or modification of optional services is subjected to certain conditions related to payment methods indicated in 1.5.
• In the one-time instalment, the contracted services cannot be cancelled.
• In the monthly instalment method, modification or cancellation of contracted optional services must be carried out within the first 10 days of the prior month of the provision of the service, except for meal plan services that are contracted on a quarterly basis.
1.5. Forms and methods of payment
We offer you the option to choose the payment method you find most suitable:
• One-time instalment for the entire stay: A discount of 3% will be applied to the stay total amount. One single direct debit transaction will be issued within the first 5 days from the start of your contract. Only applicable for full academic year stays.
• Monthly instalment: The direct debit transaction will be issued within the first 5 days of each month.
Payments will be made: Via direct debit on a SEPA area bank account.

2. Accommodation contract length
According to length of stay at the time of the booking.

3. Admission and assignment of places
Student places are awarded considering the date on which the booking payment has been made.
Priority is given to:
• Renewing residents.
• Students from universities/centres with agreements.
• Full academic year stay residents
If the demand for places exceeds the number of rooms available, a waiting list will be created.

4. Formalization of the booking request process and place contracting

4.1. Formalization of the booking request process
In order to be able to request your place booking at the residence hall, you must have a valid and personal email address of the resident, as all administrative processing is carried out online. In order to the place booking request to be correctly formalised, you must fill in the booking form and make a booking request payment via transfer bank to the bank account provided via email.
Once completed, you will receive an email at the address specified on the form, containing confirmation of the booking request and the next steps to complete the booking process.
Please, note that, in case of being under 18 at the moment you request the booking, the whole process of booking and contracting must be accepted by your father, mother or legal guardian who will act as the payer and second signatory of the accommodation contract.
In case you are over 18 at the moment you request the booking, a second signatory will be requested into the accommodation contract, acting as payer or guarantor, depending on whether the main payer is the resident themself or another person, respectively.

4.2. Admission process
Once we have a place that match with one of your room types requested, we will send you an admission communication. We will reserve your place for seven calendar days after sending said contract, to ensure that you do not lose it.

4.3. Place contracting process
If within these seven days you decide to confirm your place, you must complete the contracting process in your user area:
• Provide bank details to set up direct debit for payments
• Accept the accommodation contract and regulations
• Make the security deposit payment, as described in point 1.3 of these conditions

Once all of these steps have been carried out, you will have successfully completed your contracting process and have ensured your place.
Once said seven-day period is complete, if you have not completed the contracting process successfully, the place will no longer be reserved for you. If you wish to continue with the process, you must follow the indications found in your user area or the informative emails you will receive when the period ends.

4.4. Waiting list

The residence hall will open a waiting list for all students who have presented their request and have not been admitted due to lack of places. People on the waiting list will be contacted the moment at the-registration arises; for this reason, you should clearly specify all telephone numbers and an email address at which you can be located (also during the summer months) when completing the booking request form.

5. Booking deposit and security deposit refund and non-refund conditions
5.1. Booking deposit. Payment will be returned when the residence hall is unable to assign the requested place due to a lack of available rooms. This amount will be deducted from the first monthly rent; in case of not complete the booking process this amount will be non-refundable.

5.2. Security deposit.
5.2.1. Refund conditions. Payment will be returned in next cases:
a) If the residence hall is unable to assign the requested place due to a lack of available rooms.
b) If you do not get a place in the university or study centre you requested, provided you send a copy of the university or study centre’s letter of rejection. You must send us said documents justifying the rejection within one week of its issuance.
c) If you fail the secondary school final examinations or the EvAU (university entrance examinations) in the normal sitting in June or special sitting in July or September provided that you send the document with the NON PROFICIENT grade by email within a week from the issue of the document.
d) If you do not obtain a visa to enter Spain and sends a justifying or supporting document by email. The justifying document must be sent within a week from the denial notification, and before the date of commencement of the contract.
e) If there is a justified resignation of the University and as established in the accommodation contract.
f) Upon termination of the term of this contract, provided that the obligations set forth therein have been fulfilled.
g) In the circumstances provided in the accommodation contract.

5.2.2. Non-refund conditions. Payment will be not returned in next cases:
a) If you voluntarily renounce the place awarded by the Residence Hall, at any time, from the payment of the deposit and/or the acceptance of the contract.
b) If the student is admitted by the university or the study centre requested and due to his/her own free will he/she decides to study at another university or centre.
c) If you do not provide written notification within the period indicated in point 5.2.1., section b, that you have not been admitted to the university or the study centre where you requested the place.
d) If you do not provide written notification within the period indicated in point 5.2.1., section c, that you have failed the secondary school final examinations or the EvAU (university admission examinations) in the normal sitting in June or special sitting in July or September
e) If you do not provide written notification within the period indicated in point 5.2.1., section d, that you have been denied a visa for entry into Spain.
f) In case of expulsion from the residence hall.
g) In the circumstances provided in the accommodation contract.
Refunds for security deposit payments made by students who have not been admitted, as well de-registration duly justified, will begin to become effective from the second fortnight of September of the current academic course, ordered via transfer bank.

Data Protection information
In accordance with the General Data Protection Regulation EU 2016/679 (hereinafter “GDPR”) and with the Organic Law 03/2018 on Personal Data Protection and Guarantee of Digital Rights (hereinafter “LOPDGDD”), this Notice provides information on issues related to the treatment of your personal data, which we will treat as a resident, or as a guardian/representative, under these booking conditions. Likewise, this Notice informs about the rights you have regarding the processing of your data and provides information about how to contact us in case you have any questions.

Purposes of collecting your personal data
At AMRO will use the personal data of the booking to:
a) Manage the booking request and proceed with the admission process.
b) If you do not exercise your right of cancelation and/or opposition, we will use the personal data for commercial purposes, which includes contact with you to inform about products details, services or promos we offer that could be of your actual or future interest.
c) Transfer of images for the Activity programme and social networks.

Recipients personal data
Personal data for administrative purposes, with our affiliated companies, with our computer systems providers, our facilities management providers (and similar contractors related to the services we provide), as well as with government authorities. A list of our affiliates can be found at the following URL: https://www.amroestudiantes.es/politicadeprivacidad/

Rights
You may exercise your rights of access, rectification, cancellation and/or opposition (in particular when the processing is based on a legitimate interest), limitation of the processing, portability, and not to be subject to automated individual decisions and other rights recognized by the applicable regulations, by contacting the Property at info@amroestudiantes.es
Similarly, if you consider it necessary, you can file a complaint with the Spanish Data Protection Agency (www.aepd.es), if you consider your rights have been violated
We will use your personal data as long as it is necessary to implement, administer and manage the Accommodation Agreement or as long as it is necessary to comply with legal or regulatory obligations, including laws regarding tax and financial compliance. The moment we no longer need your data, which is generally seven years after you leave our premises, we will remove your data from our systems. If we keep your data longer than the above, we do so only to satisfy legal or regulatory obligations (for example, to defend the interests of the Property against a possible claim).