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Help & FAQ

WE ANSWER YOUR QUESTIONS BEFORE YOU MOVE

Frequently Asked Questions

We know that many questions may arise when choosing your residence, and we’re here to answer them. In this section, you’ll find answers to the most frequently asked questions about our residences, services, reservations, and much more.
If you can’t find the information you’re looking for, don’t hesitate to contact us. We’re here to help!
Who can live in our residences?
AMRO Students offers accommodation for students of all genders and nationalities enrolled in any higher education course in Spain and Portugal and for the entire academic community (professors, researchers, and PAS-PDI)
We offer different types of stays: full-year stays (9.5 or 10 months depending on the residence), flexible stays for stays of more than one month, and short stays for stays of less than one month. For group stays, short stays, and/or summer stays, please contact us for availability, services, and prices.
Rent includes water, gas, electricity, high-speed internet, and maintenance. Room cleaning and changing sheets and towels may or may not be included depending on the residence.

You can request a room change from the residence hall director, who will do their best to find a room that suits your needs. However, please note that room prices may vary depending on their size, location in the building, availability, and length of stay.

Simply pay the deposit, which varies depending on the length of your stay. Please note the conditions for refunding the deposit in case you fail the university entrance exam or are not accepted by the university, which are detailed in the booking conditions.

The only things you’re expected to pay extra for are laundry facilities (via an app), electricity bills above the kWh included in your monthly rent, vending machine purchases, and any additional services not included in your rent.

Rooms are assigned on a first-come, first-served basis, and if you’re a renewal guest, you’ll be the first to enjoy this benefit. Therefore, if you want to select your room, we recommend booking as soon as possible. If you have any special requests regarding your room, please let us know when you make your reservation, and we’ll do our best to accommodate you.
You can arrange a visit by completing the form on our website. You can also send us an email or call us to schedule a visit at a time that best suits you.
Check-out is by 12 noon on the day you leave your room. Check-in is normally from 10 a.m. to 4 p.m. However, during busy periods, the residence director and staff will arrange a date and time with you so you can check in without any problems.
Yes, if the room is available. An additional fee will be charged for each extra day. Please contact the residence staff if you wish to check in early. You can also extend your initial contracted period by following the same procedure.
Many events and activities are organized throughout the year so residents can meet each other and make new friends, all of which are voluntary. We’d love for you to enjoy them! We invite you to visit our social media channels and learn about our #AMROLIFE program.
There are taxi ranks and VTC services in any of the cities, but we’ll be happy to arrange a pick-up at the airport or train station. Just tell us your name, arrival date and time, flight/train number, and the number of bags/packages so we can order a taxi to pick you up. Make sure you bring a card or cash to pay for the taxi (in euros).Muchas compañías de VTC conocidas tienen sus propias apps. Es posible que quieras comparar tarifas y descargarte una de estas apps para pedir tu transporte y así evitar tener que pagar en efectivo.
Our residence halls are open year-round. We offer accommodation throughout the summer for any type of stay, whether long or short. Please check with the residence hall staff about room availability during the summer and if there are any offers allowing you to stay for the full twelve months, whether you renew your membership for the following academic year or not.

Yes, there are team members willing to help all the time.

Will I have internet in my room?

Yes, of course, it’s also included in the rental. You’ll have 100mbps Wi-Fi with five devices.

At AMRO Estudiantes, the cleaning staff cleans and maintains the common areas. Remember that cleaning your room and changing sheets and towels are services that may be included in your monthly rent or an optional service contracted separately, depending on the residence hall. You can find information on the price sheet or, if you have any questions, contact the residence hall staff directly.
The rooms do not have a television or antenna. You can watch television over the internet on any enabled device you bring. Remember that televisions are always available in many of the residence’s common areas.
The residence hall team will assist you with any maintenance tasks that may need to be performed in your room. Please contact reception to let them know if there is a problem with your room.
Yes, there is a laundry room with a large number of washing machines and dryers that you can use 24 hours a day.

No, smoking is strictly prohibited inside the facilities, except in specifically designated areas outside.

Lockers are available in some residences, and in the rest, you can pick up your package at the reception. Remember to check the pickup times at each residence. Also, keep in mind that any food and/or grocery orders must be delivered directly to the resident.
You can have visitors; they’ll simply need to check in and out at reception. However, if your visitor needs to stay overnight, you’ll need to discuss this with a member of the residence team beforehand and make a reservation, whether they’re staying in your room or need an additional room. Remember that residents have special rates for these types of visits.
AMRO Estudiantes offers special rates for groups based on their needs, services, and length of stay. We also have special promotions and offers that may be of interest to groups. Contact us by filling out the contact form or calling us if you’d like to learn more about these offers.
Our residences offer double rooms and studios, with several types for two people. If you choose this room type and don’t know your roommate, we’ll assign you one that best suits your location, residence, and type of study.
You can cancel your reservation if you were unable to obtain a visa. You’ll need to send us proof of the visa denial, and we’ll refund your deposit.
The reservation cancellation and security deposit refund policies are detailed at the beginning of the reservation process in the booking terms and conditions. If you have any questions about canceling your reservation and/or requesting a security deposit refund, please contact the residence staff.

Your experience at Amro Students is now easier, more connected, and more personalized than ever. We’ve designed the AMRO STUDENTS app with you in mind, so you can enjoy your stay hassle-free and with everything you need at your fingertips.

Vivir en una residencia de estudiantes es mucho más que tener un lugar donde dormir. Es una experiencia única, llena de conexiones, actividades y comodidades. Con esta aplicación, te aseguramos que aprovecharás al máximo tu día a día. Podrás comunicarte con otros residentes y hacer nuevos amigos con solo un clic. Toda la información que necesitas estará en un solo lugar, para que no pierdas tiempo buscando respuestas. Además, si surge cualquier incidencia en tu alojamiento, podrás informarla de manera rápida y sencilla, asegurando una solución eficiente. También podrás unirte a los canales de tu comunidad, mantenerte informado sobre todo lo que ocurre en la residencia y acceder fácilmente a documentos importantes.

Y esto es solo el principio. En los próximos meses añadiremos nuevas funciones para mejorar aún más tu experiencia, como el acceso a eventos exclusivos, la posibilidad de contratar servicios como comidas y lavandería, consultar la disponibilidad de habitaciones y gestionar reservas al instante. Además, pronto podrás utilizar llaves digitales para acceder a tu apartamento sin necesidad de tarjeta.

La app AMRO STUDENTS es exclusiva para los residentes de Amro Estudiantes. Descárgala ya y empieza a disfrutar de todas sus ventajas. Descárgala ahora en tu móvil y empieza a disfrutar de todas sus ventajas.

Si tienes un dispositivo Android, encuéntrala en Google Play. Si usas iPhone, descárgala en la App Store.

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